Delivery & Shipping Info

 

Delivery Information

We offer a range of reliable delivery options to suit your needs, from cost-effective standard shipping to fast, guaranteed next working day services.

Standard Shipping

Our Standard Shipping option is a dependable and affordable choice for most customers.

  • £4.95 for all standard orders
  • FREE standard shipping when you spend over £100 (automatically applied at checkout)
  • Delivery time: 3–5 working days
  • Delivery window: Between 9am and 6pm

Please note:

  • Free delivery is not available for the Highlands & Islands or Northern Ireland due to increased courier costs.
  • Orders are shipped using a trusted courier service.

Important Information

Paintballs are fragile items and, although rare, damage can occur during transit. We strongly recommend that you:

  • Check your order upon delivery
  • Report any damage to the driver at the time of receipt

Failure to note damage on delivery may limit our ability to assist further.

Next Working Day Delivery (DPD)

We offer fast and reliable next working day delivery services via DPD for orders placed before the daily cut-off time.

DPD Next Working Day Delivery

  • £8.95
  • Delivery on the next working day (Monday–Friday)
  • Delivered at any time during the day
  • Order before 3:30pm to qualify

DPD Next Working Day AM Delivery

  • £11.95
  • Guaranteed morning delivery (before midday)
  • Available Monday–Friday only
  • Order before 3:30pm

DPD Saturday Delivery

  • £14.95
  • Delivery on Saturday
  • Available for orders placed before 3:30pm on Friday

Key Next Day Information

  • “Next working day” applies to Monday–Friday only
  • Orders placed after 3:30pm will be processed the following working day
  • Orders placed on Friday (before cut-off) will arrive on Monday, unless Saturday delivery is selected
  • Deliveries to the Highlands & Islands may take 2–3 working days

If you require special arrangements (e.g. earlier timed delivery), please contact us on 01325 242419 and we will do our best to assist.

Pyrotechnic Delivery

Due to UK legislation and HSE regulations, pyrotechnic items (such as grenades) must be shipped via specialist Dangerous Goods couriers.

  • Flat rate: £14.95
  • Delivery time: 3–5 working days
  • Applies regardless of order size

Important:

  • This is the only legal method of shipping these products within the UK
  • International delivery is not available for pyrotechnic items

Dispatch & Delivery Timeframes

We aim to dispatch all orders within 24 hours, although this may vary depending on demand and stock availability.

  • Please allow up to 5 working days before contacting us regarding standard delivery orders
  • International orders typically arrive within 7–10 working days (not guaranteed)
  • If any item is out of stock, we will contact you with an updated delivery estimate

Delivery Delays

While we always aim to meet delivery estimates, delays can occasionally occur due to circumstances outside our control, including:

  • Courier disruptions
  • Severe weather conditions
  • Seasonal demand

Please note:

  • Delivery charges are non-refundable in cases of courier delays
  • Tracking details will be emailed once your order has been dispatched

If your order has not arrived within 7–10 days of receiving your tracking information, please contact us and we will assist you.

Christmas & Peak Period Delivery

During busy periods such as Christmas and Black Friday, delivery times may be extended:

  • Standard delivery may take up to 5 working days
  • Next working day services remain available for orders placed before 3:30pm, but may be subject to delays

We always do our best to meet delivery timeframes, but recommend ordering early during peak seasons.

Christmas Returns

For Christmas purchases, we offer an extended returns period:

  • Items purchased in December can be returned up to 28 days after 25th December
  • Final return deadline: 23rd January

Conditions:

  • Items must be unused and unworn
  • Must be returned in original packaging

If you have any questions about delivery options or need help choosing the right service, please don’t hesitate to contact our team—we’re always happy to help.